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Accessibility Statement

Last Updated: 21-08-2026

EHI Custom Doors is committed to treating every customer with dignity, respect, and independence, regardless of ability. This statement outlines our commitment to accessibility, both in how we serve our customers and in how we've built our website, in line with Ontario's Accessibility for Ontarians with Disabilities Act (AODA).

Accessible Customer Service

We want every homeowner who contacts EHI Custom Doors, whether by phone, by our online quote form, or in person, to have a straightforward and respectful experience. Our team welcomes questions about accommodations, and we support the use of service animals and support persons for any customer who needs one. If you require a specific accommodation to get a quote, discuss your project, or work with our installation team, let us know and we'll do our best to make it work.

Website Accessibility

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a general standard for our website. This includes providing descriptive alt text on our images, using readable fonts and clear colour contrast, and keeping our navigation simple and consistent across pages. Accessibility is an ongoing effort, and we continue to review and improve the site as we identify areas that need work.

Feedback and Contact

If you run into an accessibility barrier on our website, or have feedback on how we can better accommodate you as a customer, we want to hear about it. Contact us using the details below, and we'll respond within 3 to 5 business days.